Water supplier workshop for local businesses

20 Feb 2017

Businesses across the area are being invited to a workshop to find out more about the opportunities available to them when the UK’s retail water market opens up to competition.

1.2 million businesses, charities and public sector customers in England will be able to choose from who supplies their water and wastewater retail services – including billing, water metering and water efficiency services. This will start from the 1st April.

Eligible customers will benefit from tailored packages and better customer services.

A workshop is being held in Bath on 24th February so customers can learn what’s happening and be aware of the choices available to them. The workshop is being run by Open Water, a partnership made up of water regulator Ofwat, Market Operator Services Ltd and Department for Environment, Food and Rural Affairs.

The workshop will cover how the market will work, what businesses need to know to make an informed choice about who supplies their water and wastewater services in the future and ask questions to the panel.

The workshops have been set up following a recent England wide survey which found that only quarter of eligible businesses, public sector and charity organisations in the South West are aware of the changes taking place.

Cathryn Ross, Ofwat Chief Executive said: “In just a few weeks, we will see the opening of the largest market of its kind in the world when the retail water market opens its doors for business.

“For eligible customers in the South West, this represents an opportunity to find a retailer who best suits their needs such as providing consolidated billing for multiple sites, online billing and metering checks or improvements to water efficiency.

“A new market for water retail services means customers will demand more bespoke and specialised services and technology and retailers will need to respond to that.

“There are currently 15 retailers who have been licensed to operate from 1 April and details of these are available on the Open Water site along with details about how customers – particularly small to medium sized enterprises will be protected – something which is of course very important.”

If you would like to attend this event or recieve more details, email Claire.nichols1@ifwat.gsi.gov.uk.